At Relax Furni, your satisfaction matters. We make returns and refunds simple, fair, and clear.

Eligibility for Return

  • You can request a return within 1–3 days of receiving the item.
  • Items must be unused, unassembled, and returned in their original packaging.
  • All accessories, manuals, and tags must be included.

Not Eligible for Return

  • Items showing signs of use or damage caused by misuse or mishandling.
  • Personalized or custom-made items.
  • Any item returned beyond 3 days of delivery.

How to Initiate a Return

  • Contact us at [email protected] within the return period.
  • Include your order number, clear photos of the item (if damaged), and the reason for the return.
  • Our support team will respond with next steps and pickup instructions if eligible.

Refund Process

  • After we receive and inspect the returned item, we will process your refund through Cash on Delivery reversal.
  • Refunds typically take 1–3 business days after the return is approved.
  • You’ll be notified once the refund has been initiated.

Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, contact us immediately within 1–3 days.
  • We may offer a free replacement or initiate a return based on your preference.

Important Notes

  • We reserve the right to deny returns that do not meet our policy criteria.
  • Return shipping costs may apply unless the return is due to our error.

Need Support?
Email us at [email protected] — we’re here to help!